Supporting and enabling our customers’ success is at the heart of everything we do at Seismic. Our mission in Customer Education is to support the competence of our learner audiences, drive adoption of our product platform, and increase customer satisfaction, leading to customer retention.  

As the Customer Learning Experience Specialist, you will play a pivotal role in the operational success of our Customer Education team. This role blends enablement experience with technical proficiency to ensure the seamless delivery and continuous improvement of our customer-facing education programs. 

You will support the administration of our learning technology stack—including Seismic, our LMS, and virtual event platforms - while coordinating content lifecycle processes and developing new content to support internal adoption of our content. Your ability to collaborate cross-functionally, manage multiple systems, and drive operational excellence will directly enhance customer satisfaction, product adoption, and team efficiency and productivity. 

You are a detail-oriented and tech-savvy professional who thrives at the intersection of education, operations, and technology. With a passion for optimizing systems and processes, you bring a proactive mindset, strong organizational skills, and a collaborative spirit to ensure seamless learning experiences for customers. Your ability to manage multiple platforms, coordinate cross-functional efforts, and continuously improve program delivery makes you an essential part of a high-performing team. 

• Serve as the primary operational point of contact for the Customer Education team’s technology platforms, including: 

• Learning Management System (LMS) – user management, course publishing, reporting, and system configuration, currently Thought Industries 

• Virtual meeting and event platforms – setup, execution, and support for webinars and virtual events through Goldcast and Zoom 

• Seismic – effectively manage Customer Education content and hubs within Seismic to support Customer Success.  

• Develop resources to support adoption of content and events developed by the Customer Education team 

• Collect content and user engagement and performance data as an input to leadership business reviews 

• Serve as the primary administrator and moderator of team email and slack channels 

• Support content syndication by ensuring accurate and timely distribution of learning materials across designated channels. 

• Coordinate the content lifecycle, including version control, updates, syndication of content to multiple systems, and retirement of outdated materials 

• Collaborate with cross-functional teams to support program logistics, technical execution, and stakeholder enablement 

• Support comprehensive documentation for system processes, configurations, and administrative procedures 

• Provide technical support and training to internal users to ensure effective utilization of tools and platforms 

• Occasional travel for team building and conference support   

• Proficiency with LMS platforms, webinar tools (e.g., Zoom, Goldcast), and content management systems 

• Highly organized and detail oriented with a proven history of producing high quality work while meeting deadlines 

• Excellent communication and collaboration skills 

• Ability to identify challenges within the current customer experience with a curiosity to find solutions 

• Positive team-focused attitude and work style, excellent interpersonal skills, assertive and effective in working with cross functional teams  

• Ability to manage multiple priorities with agility and speed 

• Ability to work independently and collaboratively in a fast-paced environment 

• Ability to work and collaborate within a project management system that supports the Customer Education portfolio of projects 

• Bachelor’s degree or equivalent experience in a related field (e.g., Education Technology, Business Operations, Customer Success, Enablement) 

• 3+ years of experience in program administration, system administration, or customer education operations 

• Familiarity with Seismic or similar internal enablement platforms 

• Familiarity with content syndication tools and strategies 

• Background in customer education, enablement, or learning and development 

At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. 

We are committed to fair and equitable compensation practices.

Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. The range listed below is the minimum to the maximum of our target hiring range.

Seismic's salary range for this position is: USD $61,200.00/Yr. - USD $105,500.00/Yr.

This position is also eligible to participate in Seismic's incentive plans in addition to base salary. The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.