As a Customer Success Manager (CSM), you will manage a high-volume, long-tail book of business, ensuring retention and growth across a broad portfolio of customers. Focused on efficiency and scale, you will drive adoption, value realization, and renewal outcomes using digital-first engagement strategies, data insights, and targeted interventions. 

This role requires strong analytical skills, an ability to prioritize across hundreds of accounts, and comfort working in a fast-paced, transactional environment where success depends on operating at scale. 

Why This Role is Unique:

This isn’t a traditional high-touch CSM role—it’s about managing a large-scale customer portfolio with precision and impact. You’ll help Seismic deliver value to every customer, regardless of size, using data-driven insights and scalable engagement strategies. 

Portfolio Management & Scale Engagements 

• Own and manage a high-volume portfolio of small-to-midsize accounts (<$100K ARR). 
• Leverage customer health data and signals to proactively prioritize accounts needing intervention. 
• Engage customers using scaled programs (targeted emails, webinars, in-product messaging) to drive adoption and success. 
• Balance 1:1 and 1:many touchpoints efficiently across the portfolio. 

Driving Adoption at Scale 

• Monitor product usage trends across your book of business to identify patterns of underutilization. 
• Execute targeted, repeatable adoption plays to address gaps and maximize customer value realization. 
• Deliver digital resources and scalable training sessions to help customers fully leverage the Seismic platform. 

Value Realization & Expansion 

• Collaborate with customers to align on desired outcomes and success metrics at scale. 
• Track and report customer success metrics to ensure accounts are achieving measurable value. 
• Identify upsell and cross-sell opportunities, partnering with Sales for seamless handoff and execution. 

Renewal & Risk Management 

• Maintain an accurate renewal forecast across your portfolio, driving high retention rates. 
• Proactively identify and mitigate risks using data insights and regular account health checks. 
• Develop and execute scalable renewal strategies, ensuring timely communication and issue resolution. 

Cross-Functional Collaboration 

• Work closely with Customer Education, Marketing, and CS Operations to align on scaled engagement programs. 
• Provide feedback to Product and Engineering teams on common customer challenges and feature requests. 

What Success Looks Like 

• Retention: Consistently high renewal rates across a large portfolio. 
• Adoption: Improved product usage and engagement across the customer base. 
• Efficiency: Effective management of hundreds of accounts through scaled and automated motions. 
• Growth: Identification and execution of upsell opportunities in collaboration with Sales. 

At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. 

We are committed to fair and equitable compensation practices.

Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. The range listed below is the minimum to the maximum of our target hiring range.

Seismic's salary range for this position is: USD $70,400.00/Yr. - USD $121,400.00/Yr.

This position is also eligible to participate in Seismic's incentive plans in addition to base salary. The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.