As a Customer Success Associate, you will own a high-volume portfolio of small-to-midsize accounts that do not have a dedicated Customer Success Manager. You’ll manage a pooled Success inbox, execute a large volume of renewals with accuracy and timeliness, and help customers realize ongoing value from their investment. This role is highly operational and transactional, requiring strong organizational skills, attention to detail, and comfort working at scale. Success will be measured by renewal rates, retention, and your ability to streamline and improve the customer experience. 

What Success Looks Like 

• Retention: Consistently high renewal rates across the Digital segment portfolio. 

• Efficiency: Timely handling of a high volume of renewals and customer inquiries. 

• Operational Rigor: Clean renewal pipeline and accurate forecasting that drives predictable outcomes. 

Qualifications 

• Bachelor’s Degree in Business, Technology, or related field (or equivalent experience). 

• 2–3 years of experience in Customer Success, Renewals, Account Management, or similar customer-facing SaaS role. 

• Proven ability to manage a high volume of transactional renewals with precision. 

• Strong organizational skills and attention to detail; able to manage competing priorities. 

• Experience with CRM and CS tools (Salesforce, Gainsight; familiarity with quoting/billing systems a plus). 

• Excellent written and verbal communication skills with a customer-first mindset. 

• Comfortable working independently in a fast-paced, transactional environment. 

Mindset 

• Action-oriented and results-driven, with a clear sense of urgency. 

• Self-motivated and resourceful; thrives in a high-volume, fast-paced environment. 

• Calm under pressure with the agility to adapt to shifting priorities. 

• Collaborative and eager to partner cross-functionally to deliver seamless customer experiences. 

Portfolio & Engagement Management 

• Manage a pooled Success inbox, responding promptly to customer inquiries and ensuring timely, accurate resolution. 

• Own a large portfolio of Digital CS accounts (<$100K ARR), balancing efficiency with a customer-first approach. 

• Assist customers with basic product questions, troubleshooting, or guidance, and direct them to appropriate self-service resources (knowledge base, community, or training) when applicable. 

• Engage customers through scalable programs such as targeted emails, webinars, and digital resources to drive adoption and retention. 

Renewal Execution 

• Own the end-to-end renewal process for your assigned accounts, ensuring accurate forecasting and timely execution. 

• Prepare, negotiate, and close high-volume, transactional renewals, right-sizing agreements when necessary. 

• Partner with Sales Operations, Legal, and Finance to ensure smooth execution of contracts, POs, and invoices. 

• Track and maintain renewal status, communication history, and customer health data in CRM systems (Salesforce, Gainsight, ect.) 

Operational Excellence 

• Maintain clean and accurate records in all systems, ensuring reliable renewal forecasting. 

• Develop and follow standard operating procedures that improve efficiency and scalability. 

• Identify and escalate at-risk renewals and partner with appropriate internal teams to mitigate churn. 

• Contribute feedback to Operations and CS leadership on recurring customer challenges or process gaps. 

At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. 

We are committed to fair and equitable compensation practices.

Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. The range listed below is the minimum to the maximum of our target hiring range.

Seismic's salary range for this position is: USD $53,200.00/Yr. - USD $80,520.00/Yr.

This position is also eligible to participate in Seismic's incentive plans in addition to base salary. The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.