The Customer Success Management team is key to driving the success of our customers through accelerating product use, value and by helping them better achieve the business outcomes. The RVP, Customer Success  will lead a Success team focused on Seismic’s Core customers. The RVP will lead and develop a CSM team, CSMs’ primary responsibilities are to drive product adoption, provide data-driven best practices and ensure client retention within Seismic’s core client base. They are the primary point of contact for their accounts, ensuring customers’ success on the Seismic platform and managing contract renewals.  As the RVP of this team, you be responsible for supporting and growing CSMs and customers of all sizes on their Seismic journey.  

• Successful candidates will be excited about coaching and upskilling a team while working in an agile, fast-paced environment. You know how to navigate organizations and can build cross-functional relationships to support CSMs and customers. You will be comfortable engaging and developing trusted advisor relationships with VP and C-level executives engaged in customers’ Sales Enablement strategies.  
• 6-10 years of experience in a client/stakeholder management role, with at least 5 years in team leadership roles, preferably in SaaS 

• Commercial savvy and an understanding of the SaaS sales and renewal processes 

• Ability to create structure in ambiguous situations, design effective processes, and prioritize ruthlessly 
• Executive presence and excellent communication abilities 
• Experience partnering with complex, multi-divisional companies and navigating cross-functionally within a global software organization 

• Passion for technology and for being a part of a fast-growing SaaS company 

• Experience working with cross-functional leadership teams (e.g. Sales, Product, Marketing, Services), preferably in a remote environment 

• Leading, coaching, and growing a team of Customer Success Managers of various levels of experience, by leveraging Seismic corporate CS ways of working and adapting them to your market needs 

• Building Trusted Advisor relationships at senior levels in your team’s accounts, helping to ensure retention, uncover opportunities for cross-sell/upsell, and develop advocates

• Acting as a point of escalation internally and externally should any challenges arise with customers and seeing those through to successful resolution 

• Providing account transparency by tracking client data in Gainsight, our Customer Success application, and using this data to identify, forecast, and mitigate risks or exploit opportunities proactively 

• Forecasting and leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales 

• Partnering with Professional Services, Sales and Marketing leadership to grow Seismic’s presence and brand in the Core Services sector 

At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. 

We are committed to fair and equitable compensation practices.

Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. The range listed below is the minimum to the maximum of our target hiring range.

Seismic's salary range for this position is: USD $162,700.00/Yr. - USD $224,000.00/Yr.

This position is also eligible to participate in Seismic's incentive plans in addition to base salary. The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.